DeleteFile Failed; Code 5 error in MyChat Client for Windows

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jodelvalle Wed Mar 01, 2017 4:25 pm
I few of my clients received this message this morning (see attached screenshot). What is MyChat trying to delete?
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Alexey Pikurov Wed Mar 01, 2017 4:31 pm
What operation user made for this?

Do you have a bug report file on the client worstation?
"C:\Users\%USERNAME%\AppData\Local\MyChat Client\logs\*.el"
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jodelvalle Wed Mar 01, 2017 4:37 pm
They just logged in to their PC and the popup showed up. MyChat is configured to auto start when they login.
There is no .el log in the logs folder.
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Alexey Pikurov Wed Mar 01, 2017 4:43 pm
Maybe this info window shown by deinstaller, not MyChat? Can you check it?
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jodelvalle Wed Mar 01, 2017 4:44 pm
Not sure exactly what you mean by deinstaller.
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Alexey Pikurov Wed Mar 01, 2017 4:47 pm
C:\Users\%USERNAME%\AppData\Local\NSS\MyChat Client\unins000.exe

Or any similar tool, which the user can use on own computer.
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jodelvalle Wed Mar 01, 2017 4:52 pm
I only saw it on three computers and all they did was to login to their PC and the popup showed up. They immediately called me to see the message. They did not have any other application opened. I'll let you know if it happens again.
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