"Debugging and troubleshooting", "List of MyChat Client errors", "Network errors",

 

Error

Network error 10054: "Connection reset by peer"

 

Error description

The error occurs when the server forcibly breakes the connection due to some reason. Sometimes the reason is written in the client's log, and sometimes not (due to security measures).

 

For example, when a computer IP address is in the blocking list, MyChat Server will block any client's connection attempt.

 

Also, this error can occur, if the quality of the connection between the client and server is weak, and the server does not receive any response from the client, the server breaks the connection forcibly. For example:

 

•the connection channel "flooded" by torrents that require high speed;

•the connection channel quality is bad and interrupted frequently. This issue is typical for mobile networks that work in conditions with weak internet connections.

 

Problem solution

As a rule, to find a reason for the broken connection between the server and client you need to enter MyChat Admin Panel and check the system log.

 

How to enter MyChat administration console

 

Section "Tools" — "Protocols". Protocol type: "System protocols".

 

A system protocol can help you to find the reason of the client application disconnection (by IP address or UIN if a user managed to authorize).

 

Use the search through the text (Ctrl+F).