I am buying a new license. This purchase one-time, every-month, annual? After purchasing a license, you gain the right to use a commercial version of MyChat during 1 year. You can also receive updates and technical support during this whole period. After 1 year you have to buy the subscription to updates for up to 1 to 5 years (at a reduced price, usually is half the cost of the license), or switch to a free version of MyChat — 20 online users and other limitations.
Limitations of a free version After MyChat Server installation you will use a free version with small limitations. Limitations are described on the official forum for the program support.
Can I use a free version of the chat for 20 connections in commercial organizations? Yes, you can. This is a free version — it has no other limitations besides those which are described on the official forum. You can use it in commercial organizations.
What does 30, 50, etc. connections mean? The number of connections is the maximum number of online users connected to MyChat Server.
The license limits only the number of accounts but not different connections (MyChat Client for Windows/Linux/macOS/Android/iOS/WEB and Forum/Kanban/Admin/MyChat Guest).
For example, a user is online and logged in Windows application or Android phone, and they also open the Kanban board in a browser. These are 3 concurrent active connections, although the account is one. A number of connected applications and devices does not matter.
Program purchase options You can choose the most appropriate way for purchasing — from bank payment (legal entity) to plastic card.
Does the license is unlimited? No. The license for commercial version of MyChat is valid during 1 year starting from a purchase day. Then you need to subscribe for updates. The subscription can be prolonged for a period of 1 to 5 years.
How to receive updates and do I have to pay for them? Registered customers receive all updates for free during one year from the moment of purchase.To receive updates after one year after purchase, you have to purchase a subscription to updates.
When I can buy the subscription? Is it possible to purchase before the term end or after one month? Does it affect the price? It is more convenient and cheaper to extend the update subscription before the end of the current term to save your current number of online connections. The total term of receiving updates will be automatically extended.
How to extend the existing license? To do this, you need to order the license extension for any number of connections (multiple to 10) on the program purchase page. You must have an active update subscription.
Buying an extension license does not extend the period for receiving updates.
We have several companies that are gradually connected to the central server of the main office. How to buy licenses in this case? You have to purchase an extension for the number of connections you need (multiple to 10) on the program purchase page. The purchase can be performed in different ways: in the main office or other company — specify for which server you are going to buy the license.
Buying an extension license does not extend the period for receiving updates.
What is the license policy if MyChat is installed on the terminal server? The same as for installation on computers over the network. You are only buying the server with a specified number of concurrent connections that you need. It does not matter whether the clients work in terminal sessions or each from his computer with local MyChat Client.
We are using a free version of the program. Do we have to reinstall everything for moving to commercial version? No, you do not have to reinstall anything. You need to type your license key in the Admin Panel, and the server will be activated with the specified number of connections. Clients and the server will work as usual, and the limitations of a free version will disappear. All made settings remain the same.
We are currently using a free version for 20 connections and want to move on the commercial license for 30 users. Do we need to buy 10 user connections or the license for 30? You need to buy a license for 30 connections. When you move from a free version to the commercial one, these 20 connections are not summarized to anything.
Does the purchase of the license extension prolong the period of receiving updates? No, it does not. To receive the latest versions you must have a subscription to updates after one year after the first purchasing of the license.
How many users can be registered on the server? Unlimited number. You buy the license only for the number of users' devices and applications that will be online simultaneously. Thus, you can save money for purchasing the license if your server, for example, servers users from different time zones and you know for sure that they won't be connected to the server at the same time.
I have not been updating for a long time, and I want to get the latest version. Do I have to install all previous versions? It's enough to install the latest version over the top of the old one. All MyChat updates are accumulated so you can update from any version even if you haven't done it for a couple of years.
Can I use two or more MyChat Servers in one network with the same license key? No, it's unacceptable. Such servers will be automatically blocked after some time. If you need MyChat backup server you have to buy a separate license for it.
We need a server for 400 connections to test it for 30 days. Can you provide us with that? We provide a free version for an unlimited period of use (20 concurrent connections maximum). This is more than enough for the test. After the purchase of the commercial version you just need to enter your registration data. You do not need to reinstall or re-setup anything.
We are currently have the license for 600 connections but it's too much for us. Can we buy the subscription to updates for less number of connections? Yes, you can. You can downgrade your license and decrease the license size for 500 connections, for example. But, keep in mind, If you need new connections after a while, you will have to purchase them at full price.
We purchased a subscription to updates for two years it's not over yet. We are buying 20 connections. Do we have to pay for their updates? No, you already have a subscription to updates. During this period you can buy extensions as much as you need. You do not have to pay for those extensions updates additionally.
How to extend the old version if the subscription for updates expired and we are not planning to prolong it? It is enough when you buy the number of connections you need. It does not matter when you purchase the extension and it says it is for version 2023.1 and you have, for example, 6.3. When preparing the purchase, specify the license key that identifies you. After getting a new key your extend your current license but won't get the right to update.
Our legal entity changed, and we had bought the license for another company? How to change the license? When extending the subscription for updates, specify your new company name. We identify you for your license key and give you a new one related to your new company. The old key will be blocked.