www.nsoft-s.com

Hi,
we have installed myChat 2025.1.0.0 on a Datalogic Memor K with Android 9 with kernel 4.9.117 but afetr open all immediatly crash.

Can we solve it?

Hello.
We will analyze the crash log from your device and get back to you with the results.

A new update for Google Play is currently under review and should be available today or tomorrow. We’ve made some changes that could potentially fix the app crash. If the issue persists, we’ve added extended logging to the problematic part of the code, which will help us resolve the error.

Hello,

I have installed the new versione but the problem persist, the app crash after open.

Hi!
I checked your new crash report, this time the error is different and that is a good sign. The investigation process is harder because of the specifics of your device. An update with a fix for the new error will be out in a few days.

Please show the log from the device located at this path:

Hello,

this is the log:


[22.04.2025.08.04.49] [ERROR] ResourceDebug: Found drawable name: ic_message_black_24dp
[22.04.2025.08.04.49] [ERROR] Home Activity Inflater Error:
[]
[22.04.2025.08.09.31] [ERROR] ResourceDebug: Found drawable name: ic_message_black_24dp
[22.04.2025.08.09.31] [ERROR] Home Activity Inflater Error:
[]

Thank you, I will make a test build and send you a Google Drive link, so you can check it right away without waiting for Google Play review.

Please, install this test build and write us back with the results:

https://drive.google.com/file/d/1Scwt-Q ... sp=sharing

Hi,

good news, the program now load correctly but we have notice that the pop up alert for incoming message does not appear.

thanks

hello,

we have this issue: when an Memor (android) user write a message into group after another user the messge seem sent fron the previous user.
Seem the application not recognized the UID

Can you provide screenshot showing this behavior?

Hi,

I attach the desktop view anche the memor of the different user

Are you using different accounts on all memors and PC?

Yes, I created one user for each memor

Please, log in again on target devices with different accounts, repeat issue and send logs from all affected devices.

Hello,

I sent log from 2 device of the test.
Other device are in use in the firm, and in this moment I cannot use them

here other two logs

Please, enable traffic logging in MyChat Messenger settings, try to reproduce this issue and provide logs again.

in attach

Do you have Google services installed on your devices?

Please, disable PUSH-notifications option in app settings and try to repeat this issue.

we disabled the PUSH-notifications and now all work well.

Thanks a lot