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How to check chat logs between users in MyChat?
Posted:
Wed Jun 09, 2021 9:12 amby jerlyn
Hi,
We're using MyChat for communication at our company, and I am wondering if there is an option to check the chat logs/message history between users. Mainly we want to monitor any and all attachments like images, files, etc that users exchange.
Re: Check chat logs between users
Posted:
Wed Jun 09, 2021 10:53 amby Alona Kutsenko
Hello, Jerlyn!
You can do it on MyChat Server -> "Tools" -> "Logs", and choose any log type you want to check.
Re: How to check chat logs between users in MyChat?
Posted:
Wed Jun 09, 2021 4:37 pmby jerlyn
Hi Alona,
Thanks so much for pointing me in the right direction. However when I checked the logs, I am not able to load it on my browser. I have attached the screenshot.
Re: How to check chat logs between users in MyChat?
Posted:
Wed Jun 09, 2021 4:42 pmby Alona Kutsenko
On the screenshot, you choose the period of 1 day. Are you sure these two users have messaged each other? Try selecting the period for 1 week (including today) and see if messages for today are visible.
Re: How to check chat logs between users in MyChat?
Posted:
Tue Jun 22, 2021 3:35 pmby Alona Kutsenko
Jerlyn, did you manage to check chat logs?